Common Emagine questions
If you don’t find the answer to your question in the following list, then why not give us a call or send an email and speak to one of our support staff.
- Is the emagine system secure
- Can I control and vary permission levels
- Will it work on my computer?
- What design software can I use?
- Do I need to install anything on my computers or network?
- Will my staff require training?
- What if I need technical support?
Is the Emagine system secure?
Yes. We will create individual logins for every member of your team. We also use 128bit encrypted SSL certificates to ensure login information in never compromised. Back to top
Can I control and vary the permission levels?
You have complete control over all user and group level permissions within the system. If you need to grant a new role to a member of your team you simply need to make a small change and it’s done. Back to top
Will it work on my computer?
emagine works on Mac OS X, Microsoft Windows and any Linux distribution of Linux. We have tested emagine on Win IE6, IE7 and Firefox, also Mac Safari and Firefox. Whenever a new browser version is released we complete a thorough testing process to ensure emagine remains totally functional. Back to top
What design software can I use?
The system will accept PDF or Postscript files from all of the major design and page makeup software, including Quark Xpress, InDesign and Illustrator. To enable faster transmission of PDF files directly into the emagine system a free plug-in is available (InDesign users only) . Back to top
Do I need to install anything on my computers or network?
emagine is web based therefore no software is required to be installed on your system, unless you elect to install the optional InDesign plug-in. Back to top
Will my staff require training?
Levels of training needs will vary depending on individual experience, however on average, 30 minutes will see new users able to create basic flatplans on the system. Back to top
What if I need technical support?
We have step-by-step manual available as a pdf download and a full service help desk which is available to customer between 8am - 6pm Monday - Friday. We also offer 24 hour telephone support via a Service Level Agreement. Contact us for more information on our SLA’s. Back to top
Still not answered your questions?
Contact us and we’ll be happy to answer any questions you may have. Better still, why not arrange for a free live demonstration with one of our sales team or technical support guru’s.
